Current behavior is described on each product page. Features that depend on workspace access or
an assisted rollout are labeled where they appear. Prototypes and planned concepts are not
promises of behavior or timing.
Move from answers to outcomes
Most support AI can explain what a customer should do next. Dubot adds a governed action layer inside the product, so an assistant can answer a question, guide the customer through the interface, or run an approved action.
Experiences customers use
Resource Center
A page-aware support destination with curated content, knowledge search, Ask, and launches
into reviewed guides or host actions.
Wizards
Placed assistants that combine instructions, knowledge, and capabilities for a focused job.
Guidance
Reviewed walkthroughs and goal-based help that work with the customer’s live interface.
What powers them
Capabilities
Reusable bundles of instructions and context. Skill capabilities can also carry actions.
Knowledge
One searchable workspace corpus, with explicit scope for each agent experience.
Actions
Reviewable product operations and client-side callbacks that Skill capabilities make
available to an agent.
How teams work with Dubot
1
Choose a customer outcome
Start with a recurring task that is valuable, measurable, and safe to bound.
2
Assemble the experience
Choose a Resource Center, wizard, or Guidance journey. Attach the capabilities, knowledge,
actions, and content needed for that outcome.
3
Integrate the browser SDK
Add one CDN script, identify the signed-in user, and register the context or callbacks your
product owns.
4
Test, then publish
Test reads the latest saved configuration. Production reads only explicitly published
versions.
5
Inspect the result
Review conversations, action outcomes, guidance runs, and workspace-level analytics before
expanding scope.
Pick a path
Launch your first experience
Take one small customer job from workspace setup through Production verification.
Install the SDK
Add Dubot to a browser application.
Plan an evaluation
Prove one customer outcome with clear controls and evidence.