Product surfaces

Where teams configure Dubot and where customers experience it

Authoring application

The current Dubot application groups workspace authoring in the sidebar. This navigation helps teams find editors, but it is not the dependency order of the product.

Area	What teams manage
Overview	Workspace usage, outcomes, action health, Guidance, and token spend
Build	Wizards, Guidance, Resource Center, Capabilities, Actions, Knowledge, and Brand
Integrations	MCP connections and configuration
Configure	Product Crawler, Team, and Workspace settings

Conceptually, knowledge and actions are workspace resources. Capabilities package those resources with reusable instructions. Wizards and the Resource Center Agent consume capabilities to create customer-facing experiences. Guidance is governed separately and can be launched from those experiences.

Choose a customer surface

Surface	Choose it for	Configuration model
Resource Center	A page-aware destination for browsing, Search, Ask, and explicit next steps	One versioned Resource Center per workspace
Wizard	A focused conversational job in a specific part of the product	One placement per Wizard; create additional Wizards for other placements or targeting
Guidance	A reviewed walkthrough or a constrained goal completed against the live page	One workspace Guidance configuration with separately versioned guides
Action toast	Status, confirmation, and outcomes for the end-user MCP action channel	Appears only when that controlled-rollout channel requests an action

Browser SDK

The browser SDK provides four distinct end-user surfaces.

Resource Center

A page-aware support destination with curated cards, Help Center search, Ask, and launches into reviewed guides or host actions.

Wizard

Conversational help rendered as a bubble, inline surface, sidebar, or fullscreen experience.

Guidance

A visible overlay that can explain, indicate, ask, and perform reviewed steps in the product.

Action toast

Status, approval, and outcome feedback for actions requested through the end-user MCP channel.

MCP surfaces

Dubot exposes separate MCP services for separate audiences:

• public documentation search;
• authenticated workspace authoring;
• controlled-rollout end-user actions through a live, signed-in product tab.

They have different hosts, credentials, tool catalogs, and consent boundaries. See MCP servers before connecting a client.

Screenshots highlight implemented UI states. Workspace configuration determines the final customer experience.